Associates in Medical Billing - Physician Billing Service Frequently Asked Questions

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Who is AMB?

AMB is a full-service medical billing company. We focus on every phase of the revenue cycle - from charge entry through collection. We utilize the latest technology to speed up the collection process and maximize reimbursements for our clients.

Our registered nurses and licensed coding experts that will manage all aspects of your billing and collections. We also have healthcare consultants and CPAs from national accounting/consulting firms, senior-level payer executives, IT experts and practice administrators ready to address your every need. You will realize the full benefits of an experienced staff that is dedicated to the billing operations for your medical practice.

We offer a consultative approach - we partner with you to anticipate your challenges and help you address them. We use proven methods to identify practice trends and develop strategies to meet the complex, ever-changing processes of medical reimbursement.

Our main goal is to deliver claims to the right place the first time - as quickly as possible - and collect all monies due. Our full-service billing operation handles the reimbursement process from charge entry through collections, using the latest advancements in medical billing software and computer hardware. We focus on your practice's bottom-line results and return the benefits to you in terms of increased cash flow and higher quality service.

That way you and your staff can stay focused on patient care and expanding your practice. Simply leave the billing to us!

Why should I consider using a medical billing service?

Not enough time to do it yourself.

Far more costly to do it yourself.

Expertise is difficult to find - diverse knowledge is a challenge for a small group of employees.

You want to eliminate unnecessary billing stress and headaches.

You'd rather focus on patient care and expanding your practice.

I'm already using a medical billing service. Why should I consider AMB?

Many billing services do not employ the caliber of staff that we do. We have licensed clinicians and coders that are committed to continuing education. The little you might save on lower fees will not make up for the lower quality of service and reimbursement. Remember - you get what you pay for!

My staff has been handling our billing operations for years. Why would I want to give up control over that process?

AMB will work closely with you and is dedicated to your complete satisfaction. Outsourcing is an opportunity for you to have more control (not less) over your billing operation. We will design our workflow to meet your needs and continually work to streamline the process.

How will my office workflow change if we use your services?

AMB will begin by meeting with you and your staff to review your current workflow, challenges, and concerns. We will then tailor our process and workflow to meet your needs. The following is a high level overview of a typical workflow:

	Superbills, EOBs and new patient information will be picked up from your location(s) at mutually agreed upon days of the week.

	All claims will be submitted to the appropriate payers via electronic and/or paper methods.

	All payer and patient payments will be deposited directly via electronic funds transfer or mailed directly to your lockbox.

	All payments will be posted from the EOBs and/or copies of checks.

	Follow up on all unpaid and denied claims will be done on a continual basis.

	Monthly patient statements will be mailed by AMB on behalf of your practice. We will give your address for payments, but will list our toll-free customer service phone number for all billing inquiries.

	Collection letters will be sent as appropriate for accounts that continue to have outstanding balances.

	A complete reporting package will be prepared and delivered to you on a monthly basis. We will work with you to refine the reports to allow you to track your most important performance indicators. We will meet with you to discuss the reports, your practice's goals, and review problem accounts.

	Documentation will be either returned to you or destroyed at your request.

	We will periodically review your entire billing and collections workflow with you to determine how to streamline the process and make it as efficient and effective as possible.

Why is electronic submission of claims so important?

A paper claim takes approximately 15-20 minutes to complete.

Approximately 30-35% of all paper claims are rejected due to errors and omissions.

Paper claims are typically paid within 90-120 days.

An electronic claim takes only seconds to complete.

On average, less than 1% of electronic claims are rejected.

Electronic claims are typically paid within 7-21 days.

BOTTOM LINE: Electronic claims submission reduces your outstanding accounts receivable.

How much are your fees?

Fees for AMB billing services are based on a percentage of gross collections for medical services. Fees will vary based on your practice's claim volume and any ancillary services that are requested. We strive to leave no claim unpaid, since we do not get paid unless your claims are paid.

What is the next step?

AMB would like the opportunity to meet with your practice's leadership to discuss your history, operations, goals and challenges. We will schedule this meeting as soon as your calendar permits. Once we become familiar with each others' organizations, AMB will be in a better position to prepare a custom proposal for a service offering tailored to your needs. We view this as an opportunity to start building a long-term partnership with your practice and want to take the time to really get to know our future clients.

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